Last Updated: August 30, 2026

1. Introduction

Welcome to TechRealize (“TechRealize,” “we,” “our,” or “us”). We operate the website techrealize.com (the “Site”).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site, place an order, contact us, subscribe to our communications, or otherwise interact with us.

By using the Site, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this policy, please do not use the Site.

2. Information We Collect

2.1 Information You Provide

We may collect personal information that you voluntarily provide when you:

  • Create an account.
  • Place an order.
  • Subscribe to marketing communications.
  • Contact us by email, contact form, WhatsApp, or customer support.
  • Submit a product review.
  • Request return, exchange, warranty, or compatibility assistance.

Depending on how you interact with us, this information may include:

  • Contact information: name, email address, phone number, billing address, and shipping address.
  • Order information: products purchased, vehicle model and compatibility information, customization details, and order history.
  • Payment information: information required to process your payment. Payment card details are processed by third-party payment providers and are not stored directly by TechRealize.
  • Account information: login credentials and account preferences.
  • Communications: messages, support requests, product reviews, images, videos, and other information you send to us.

Please do not submit information that is unnecessary for processing your order or request.

2.2 Information Collected Automatically

When you visit the Site, we may automatically collect limited technical and usage information, including:

  • IP address.
  • Browser type and operating system.
  • Device type and device identifiers.
  • Pages viewed and links clicked.
  • Referring website or URL.
  • Approximate geographic location based on your IP address.
  • Date, time, and duration of your visit.

We collect this information through cookies, pixels, log files, and similar technologies.

3. How We Use Your Information

We may use your information to:

  • Process and fulfill orders.
  • Process payments and provide order confirmations.
  • Arrange shipping and provide tracking information.
  • Verify product and vehicle compatibility.
  • Provide customer support.
  • Process returns, exchanges, cancellations, and warranty claims.
  • Respond to questions and other communications.
  • Send administrative messages, including order updates and important policy notices.
  • Send marketing communications where permitted by law and where you have provided consent.
  • Improve our products, services, website functionality, and customer experience.
  • Analyze website traffic and usage.
  • Detect, prevent, and investigate fraud, abuse, security incidents, and other unlawful activity.
  • Comply with applicable legal and regulatory obligations.

4. Legal Bases for Processing

If you are located in the European Economic Area, the United Kingdom, or another jurisdiction that requires a legal basis for processing, we may process your personal information based on:

  • Contract: processing necessary to complete your order or provide requested services.
  • Consent: where you have given permission, such as for certain marketing communications or non-essential cookies.
  • Legitimate interests: operating, securing, improving, and marketing our business, where those interests do not override your rights.
  • Legal obligations: processing necessary to comply with applicable laws or lawful requests.

Where processing is based on consent, you may withdraw your consent at any time.

5. How We Share Your Information

We may share personal information with trusted third parties when reasonably necessary to operate our business and provide our services. These parties may include:

  • Payment processors, such as PayPal or other payment providers used at checkout.
  • Shipping and fulfillment providers, such as postal services and international carriers.
  • Website hosting and e-commerce service providers, including providers supporting our online store.
  • Email and customer communication providers, where used to send order updates or marketing emails.
  • Analytics and advertising providers, where used and permitted by applicable law.
  • Professional advisers, such as accountants, lawyers, insurers, or service providers.
  • Government authorities or law enforcement, where disclosure is required by law or necessary to protect our legal rights.
  • Successors or business transaction parties, in connection with a merger, acquisition, restructuring, or sale of all or part of our business.

We do not sell your personal information.

6. Cookies and Similar Technologies

We use cookies and similar technologies to operate the Site, remember preferences, understand website usage, and improve our services.

These may include:

  • Essential cookies: required for core functions such as shopping cart and checkout features.
  • Functional cookies: used to remember preferences and improve your experience.
  • Analytics cookies: used to understand traffic and website performance.
  • Advertising or targeting cookies: used where applicable to measure advertising and show more relevant content.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the Site.

Where required by law, we will request consent before using non-essential cookies.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information.
  • Request restriction of certain processing.
  • Object to processing based on legitimate interests.
  • Request a copy of your information in a portable format.
  • Withdraw consent where processing is based on consent.
  • Unsubscribe from marketing communications at any time.

To exercise your rights, please contact us using the details in the “Contact Us” section below. We may need to verify your identity before completing a request.

You may also have the right to lodge a complaint with your local data protection authority.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

  • Processing and supporting orders.
  • Managing returns, refunds, and warranty claims.
  • Maintaining business and financial records.
  • Resolving disputes.
  • Preventing fraud and protecting the Site.
  • Complying with legal, tax, accounting, and regulatory obligations.

The applicable retention period depends on the type of information, the reason it was collected, and legal requirements.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security.

10. International Transfers

TechRealize and our service providers may process or store information in countries other than your country of residence.

Where required by applicable law, we take reasonable steps to ensure that international transfers are subject to appropriate safeguards.

11. Children’s Privacy

The Site is not intended for children under the age of 18. We do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us so that we can review and delete the information where appropriate.

12. Third-Party Websites and Services

The Site may contain links to third-party websites, payment services, social media platforms, shipping providers, or other services.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policies of those third parties before providing them with personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data practices.

When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: support@techrealize.com
WhatsApp: +852 5997 9246
Phone: +852 5997 9246