If your purchase isn’t right for you, we accept return requests for most unused, non-customized items within 30 days of delivery, subject to the conditions below.
To request a return, exchange, or warranty service, please contact sales@techrealize.com with your order number and a brief description of your request. We aim to respond within 24 hours.
Return Eligibility
To qualify for a change-of-mind return:
- Contact us within 30 days of receiving your order.
- The item must be unused and in its original condition.
- Include the original packaging, accessories, manuals, and documentation.
- Provide your order number or proof of purchase.
Please contact us for return instructions before sending anything back. Items returned without prior authorization may experience processing delays or may not be accepted.
These conditions apply to change-of-mind returns. For faulty, damaged, or incorrect items, please see the relevant section below.
How to Request a Return
- Email sales@techrealize.com with your order number, the item you wish to return or exchange, and the reason.
- Wait for our return authorization and shipping instructions.
- Securely package the item with its original packaging and included accessories.
- Send the package to the address provided in our instructions.
We recommend using a tracked shipping service and keeping your proof of postage until your return has been resolved.
Return Shipping Costs
For change-of-mind returns, you are responsible for return shipping costs. Original shipping charges, including expedited shipping and shipping insurance, are non-refundable for these returns.
If an item is confirmed to be faulty, you will not be responsible for the necessary return shipping costs. Please contact us before arranging a return so we can provide instructions.
Refunds
Once we receive and inspect your return, we’ll email you to confirm whether your refund has been approved.
For eligible returns, we will issue the refund to your original payment method within 3 business days of receiving the returned item.
Your bank or payment provider may require additional time to post the refund to your account.
If your return does not meet the eligibility requirements, we’ll contact you to explain the reason and discuss the next steps.
Exchanges
To request an exchange, please contact us before returning your item.
Exchanges are subject to product availability. We’ll confirm the replacement item and any applicable price difference or shipping costs before proceeding. You’ll receive an email once your replacement has been dispatched.
Customized & Personalized Products
Customized products are made specifically for your order and are not eligible for change-of-mind returns or exchanges.
Please carefully review your artwork, text, and other customization details before approving them. Once you have confirmed these details and production has started, we cannot accept design changes, cancellations, or change-of-mind refunds.
If a customized product has a confirmed quality defect, we will remake and ship the replacement to you at no additional cost. This does not cover damage caused by misuse or improper installation.
Sale Items
Discounted items follow the same return conditions as regularly priced items unless they were clearly marked “Final Sale” before purchase.
Final Sale items are not eligible for change-of-mind returns or exchanges. This restriction does not apply to faulty, damaged, or incorrectly supplied items.
Order Cancellations
Standard products: If you wish to cancel an order, contact sales@techrealize.com as soon as possible before dispatch. We’ll confirm whether the order can still be cancelled.
Once an order has shipped, it cannot be cancelled. You may request a return after delivery if the item meets our return conditions.
Customized products: Orders cannot be cancelled once you have approved the customization details and production has started.
Damaged, Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item, please email sales@techrealize.com as soon as possible.
Please include:
- Your order number.
- A description of the issue.
- Clear photos or a short video showing the issue, where possible.
- Photos of the packaging if the item was damaged in transit.
Please keep the item and packaging while we review your request. We’ll assess the issue and confirm the appropriate return, replacement, or refund arrangements.
12-Month Limited Warranty
Our standard, non-customized products include a 12-month limited warranty covering manufacturing defects and product quality issues.
The warranty does not cover damage caused by misuse, improper installation, or accidental damage.
To request warranty assistance, email sales@techrealize.com with your order number and details of the issue. We may request photos or a short video to help assess the problem.
Please contact us before shipping an item back for warranty service. We’ll provide instructions and confirm the available solution after reviewing your claim.
Your Consumer Rights
This policy does not limit any rights or remedies available to you under applicable consumer protection laws.
Contact Us
For returns, exchanges, cancellations, or warranty support, contact:
Email: sales@techrealize.com
Please include your order number so we can help you more quickly.